Change a visitor's details

Change a visitor’s details when you learn more about them, or when a detail is wrong.

Who can do this: Your role needs Edit access to Visitor Tracker. If you do not see Visitors under Church Membership, email us for help.

1. On a computer, click Church Membership in the menu, then Visitors. On a phone, tap More, then Church Membership, then Visitors.
2. Find the visitor. See Find a visitor.
3. On the right of the visitor’s row, click the pencil icon. The form shows the visitor’s name at the top.
4. Change the First Name *, Last Name *, Email, Phone Number or Address.
5. Click Update Visitor.

You see a message that the visitor was updated.

To leave without saving, click Cancel.

To change the visitor’s status, see Change a visitor’s status.

If it does not work

• “First name is required” or “Last name is required”: Fill in the name.
• “Please enter a valid phone number”: Check the number. Do not use letters, and do not start it with 0.
• “Please enter a valid email address”: Check the email for typing errors.
• “Failed to update visitor. Please try again.”: The change did not save. Try again.

Still stuck?

Email info@project-go.com. Tell us your church name and what you tried.